FAQ
- Why Can't I See the Prices?
- Do you have a minimum order?
- Do you have FREE Shipping offer?
- How can I place my order?
- Do you offer local store pickup?
- Do you accept international orders?
- Do you charge sales tax?
- How can I pay for my order?
- How do I know my transaction is secure?
- Will I receive order/ shipment confirmation?
- How are orders shipped?
- How long before I receive my order?
- How can I cancel my order?
- What are your sales terms?
- What is your return policy?
- Do you ship to Canada?
Why Can't I See the Prices?
You must have active account to view prices. With active account you must sign in to view prices. Our registration process is as below:
You must have active account to view prices. With active account you must sign in to view prices. Our registration process is as below:
- Register by visiting our Register section.
- Once you have registered here you must wait up to 1 business day to be approved.
- Once you have been approved, you will receive an email from us letting you know that you account is approved and active.
Do you have a minimum order?
No. We do not have any minimum order amount.
No. We do not have any minimum order amount.
How can I place my order?
Customer can order online through website 24 hours a day/ 7 Days a week. We also allow order by phone, fax or email for Money Order, Wire Transfer or Bank Deposit payment types only. Our office hours are Monday through Saturday from 9am to 7:00 pm CST
Customer can order online through website 24 hours a day/ 7 Days a week. We also allow order by phone, fax or email for Money Order, Wire Transfer or Bank Deposit payment types only. Our office hours are Monday through Saturday from 9am to 7:00 pm CST
Do you have Free Shipping offer?
We offer FREE shipping on order over $1300. Please read terms and condition for FREE Shipping offer.
We offer FREE shipping on order over $1300. Please read terms and condition for FREE Shipping offer.
Do you offer local store pickup?
Yes, we are located at 4940 W Lawrence Ave, Chicago, IL. You can place an order online and pick up next day from our store.
Yes, we are located at 4940 W Lawrence Ave, Chicago, IL. You can place an order online and pick up next day from our store.
Do you accept international orders?
Customers located outside of US Virgin Island, Puerto Rico or Hawaii, please call us or email us to get information about international shipping policy.
Customers located outside of US Virgin Island, Puerto Rico or Hawaii, please call us or email us to get information about international shipping policy.
Do you charge sales tax?
We only charge sales tax for ILLINOIS customers. We offer sales tax exempt for businesses once we receive tax exempt form through fax.
We only charge sales tax for ILLINOIS customers. We offer sales tax exempt for businesses once we receive tax exempt form through fax.
How can I pay for my order?
We accept all major credit cards including Master Card, Visa, American Express and Discover card. We also support wire transfer, please give us a call to get information about wire transfer procedure. Sorry, we are not supporting COD orders.
We accept all major credit cards including Master Card, Visa, American Express and Discover card. We also support wire transfer, please give us a call to get information about wire transfer procedure. Sorry, we are not supporting COD orders.
How do I know my transaction is secure?
We, VKWholesale.com, understand our customers’ privacy. We have implemented secured SSL encryption for our customers privacy. Our website is PCI compliance and all transactions are fully encrypted and secured for safe order processing. We will not disclose your information to any third party unless required by USA law.
We, VKWholesale.com, understand our customers’ privacy. We have implemented secured SSL encryption for our customers privacy. Our website is PCI compliance and all transactions are fully encrypted and secured for safe order processing. We will not disclose your information to any third party unless required by USA law.
Will I receive order/ shipment confirmation?
Yes. Once we process your order and ship it. You will receive order shipment notification email along with tracking number.
Yes. Once we process your order and ship it. You will receive order shipment notification email along with tracking number.
How are orders shipped?
We use FedEx or UPS to ship orders within continental U.S. Orders to Alaska will be shipped via USPS, FedEx or UPS. Orders to U.S. Virgin Island and Puerto Rico will be shipped via USPS or FedEx.
We use FedEx or UPS to ship orders within continental U.S. Orders to Alaska will be shipped via USPS, FedEx or UPS. Orders to U.S. Virgin Island and Puerto Rico will be shipped via USPS or FedEx.
How long before I receive my order?
Usually we ship orders within 1-2 business days. If we are out-of-stock for any item we will contact you before we ship your order. Usually UPS Ground and FedEx Ground orders are delivered within 1-5 business days. USPS orders to Hawaii, Alaska and Puerto Rico are delivered within 3-5 business days.
****We will contact you in case of out-of-stock items. We will never ship your order with wrong products.****
Usually we ship orders within 1-2 business days. If we are out-of-stock for any item we will contact you before we ship your order. Usually UPS Ground and FedEx Ground orders are delivered within 1-5 business days. USPS orders to Hawaii, Alaska and Puerto Rico are delivered within 3-5 business days.
****We will contact you in case of out-of-stock items. We will never ship your order with wrong products.****
How can I cancel my order?
You can cancel order by contacting us through e-mail, leaving offline message, phone or fax. You can cancel order before it gets shipped. Return orders are entitled to 15% restocking fee.
Please make sure to include your order number and personal information as soon as possible before we ship your order.
**** RETURN ORDERS ARE SUBJECTED TO 15% RESTOCKING FEE, SO PLEASE CONTACT US IMMEDIATELY****
You can cancel order by contacting us through e-mail, leaving offline message, phone or fax. You can cancel order before it gets shipped. Return orders are entitled to 15% restocking fee.
Please make sure to include your order number and personal information as soon as possible before we ship your order.
**** RETURN ORDERS ARE SUBJECTED TO 15% RESTOCKING FEE, SO PLEASE CONTACT US IMMEDIATELY****
What are your sales terms?
Our prices may change anytime without any notification. We are not responsible for any printing mistakes.
If you place an order and has an item with wrong pricing, we will cancel the item and give you credit back for the item. Or you can pay the correct price and get the product.
Online purchase can be made by using major credit cards.
Our prices may change anytime without any notification. We are not responsible for any printing mistakes.
If you place an order and has an item with wrong pricing, we will cancel the item and give you credit back for the item. Or you can pay the correct price and get the product.
Online purchase can be made by using major credit cards.
What is your return policy?
You must contact us as soon as possible. Please call us before returning item(s). We do not accept any half or opened items. Once we discuss the matter we will provide you Return Authorization Number which you need to send us along with your company name, address and list of items and quantities you would like to return. Please make sure to provide return reason along with the package. Any return order item is subjected to 15% restocking fee unless it was a seller mistake.
All return items must be preapproved by us.
No Expired or short dated items will be accepted as return.
In case of restocking fee, buyer will be credited with remaining amount after deducting restocking handling fee.
You must contact us as soon as possible. Please call us before returning item(s). We do not accept any half or opened items. Once we discuss the matter we will provide you Return Authorization Number which you need to send us along with your company name, address and list of items and quantities you would like to return. Please make sure to provide return reason along with the package. Any return order item is subjected to 15% restocking fee unless it was a seller mistake.
All return items must be preapproved by us.
No Expired or short dated items will be accepted as return.
In case of restocking fee, buyer will be credited with remaining amount after deducting restocking handling fee.
Do you ship to Canada?
Unfortunately, currently we do not ship to Canada
Unfortunately, currently we do not ship to Canada